DRIVE® Pickleball is entirely owned and operated by husband-and-wife team Dale and Marianne.
We stand by the quality and care that goes into making every paddle. We have corrected all issues encountered during development with real-world testing. Many of the almost 50 steps it takes to build your paddle are designed to ensure its durability during play.
Having made many purchases online, we understand the chance you take when not being able to physically see the product. Color matching can be one of the most frustrating aspects of sight-unseen purchases.
As consumers, we tend to take for granted the no-questions-asked return policies of many online retailers. Warranties can also be confusing. They will use terms we are all so used to seeing: limited vs. lifetime, one year vs. three years, etc. This is why we like to keep our policies simple and clear.
With larger retailers, an order fulfilment team needs only to take a new paddle off the shelf and ship it out. At DRIVE®, it’s not that simple. As shown on our Home page, we custom make every paddle from raw materials, so we don’t have a ready-made replacement on hand.
We will not accept returns on our paddles. We will not accept returns due to slight color variation or the effects of general wear and tear. However, if you encounter a problem or critical failure with your paddle within 327 days of purchase, we’d like to talk with you. If it is clear to us something failed with the workmanship, we will return your purchase price (excluding tax and shipping) or make you a new paddle. The quality issue you report may help us make further improvements to our products in the future.
FAQ STATEMENT:
Our FAQ page isn’t actual questions from visitors to our website. The questions and answers are formatted to tell you things you should know to ensure you are happy with your DRIVE Pickleball paddle.
By checking the box, you are telling us you know everything you need to know about your paddle and are confident with your selection.
To report a quality issue, follow these simple steps:
Contact us by email.
Describe the problem in detail.
If necessary, we may request a photo.